Frequently asked questions

CloudSon is a web application that runs in a browser against a PostgreSQL database. It is designed to be hosted in the cloud, with one database for each property. Cloud hosting for customers is being prepared, and we will confirm the hosting arrangement for your property during a demonstration.

Front Office, Point of Sale, Housekeeping, Laundry Management, Telecom and Call Accounting, Banquet and Events, F&B Cost Management, Finance, Accounts Receivable, Accounts Payable, Purchase and Inventory, GST and Tax Compliance, Sales and Marketing, Channel Manager and Gate Pass. Each product page on this site marks every capability as available, partly available or planned.

CloudSon is built to run in several languages, including right-to-left languages, and each user can choose their own. Additional languages are added by translation, so tell us which languages your team needs.

The channel manager framework is built and proven end to end with a test channel, and a website booking engine can connect through the Open API. An online travel agency such as Booking.com connects once it approves CloudSon as a partner, which we pursue agency by agency. Tell us the channels you rely on and we will walk you through where each one stands.

Cash, card and UPI are recorded as settlement modes and reconciled at the cashier shift. Online payment gateway connections are on the roadmap, and we will confirm timing for your region.

Rights are given to a user or a group for each menu, with separate permission for viewing, creating, changing and deleting. Sensitive actions can require a second person’s approval, and changes are recorded in audit logs.

CloudSon supports several properties. Users choose a property or view all properties, rights are set per property, and rates can be published to every hotel from one screen.