Complete hospitality management
One Intelligent Platform. Complete Hospitality Management.
Manage your entire hospitality business with one integrated cloud platform. From front office operations and restaurant management to finance, inventory, sales and guest engagement.
- Front Office
- Point of Sale
- Finance
- Inventory
- Sales
- Banquets
- Guest CRM
- families of modules
- 9families of modules
- module pages, in detail
- 36module pages, in detail
- capabilities available today
- 103capabilities available today
- platform, one set of records
- 1platform, one set of records
One platform
Everything your hospitality business needs, on one intelligent platform.
Hospitality software has too often been a set of separate programs joined by people. CloudSon is built the other way round: the joins are the product, so each fact is entered once and read everywhere it is needed.
Complete hotel management
Reservations, rooms, billing and night audit, from the first enquiry to the final folio.
Multi-property control
Choose a property or view them all, with rights and rates controlled centrally.
Integrated finance
Revenue, purchases and settlements post to the ledger from the operation, not re-keyed.
Smart restaurant management
Tables, kitchen screens, menus and costed recipes on one point of sale.
Automated operations
Night audit, number control and approvals that run by rule, with an audit trail.
Business intelligence
Manager, sales and revenue intelligence from the same live data.
Guest experience
Profiles, preferences, requests and complaints tracked until they are closed.
Cloud-based access
A web application that runs in a browser, designed for cloud hosting.
Front Office
The whole house, at a glance
The Room Rack shows every room in its live status. The desk, housekeeping and reservations all read the same rack, so a room is never promised before it is ready.
- Live status colours for every room
- Reservations, check-in and folios one click away
Point of Sale
Every table, every order
A floor plan in live colours, orders sent to the right kitchen station, and every check settled by cash, card or charged to the room.
- Kitchen order tickets and kitchen screens
- Split checks and several ways to pay
Table reservations
Book the table before the guest arrives
Keep every booking in one list with the guest, party size, table and time. Reserved tables show on the floor plan, so walk-ins are seated around what is booked.
- Guest history one tab away
- Reserved tables shown on the floor plan
Breakfast verification
Included meals, verified at the door
Search by room or name and see who has breakfast included and still to eat, with entitled, consumed and remaining covers counted for you.
- Meal plans honoured at every outlet
- Extra guests charged to the folio
Finance
Books that follow the day
The night audit posts each day’s revenue to the ledger as one balanced voucher, and the statements read straight from it.
- Trial balance, profit and loss, balance sheet
- Every figure opens to the entries behind it
Sales and Marketing
A sales office of its own
Leads, accounts, contracts, targets and campaigns in a module of their own, wired to the rates the desk quotes.
- Pipeline, activities and follow-ups
- Negotiated rates loaded into rate setup
Banquets and Events
Every hall, every date
From enquiry to event bill on one event file, with holds that release themselves and a calendar every department can read.
- Quotation, function sheet and event order
- Advances and settlement at the banquet cashier
Who it is for
Built for the way each kind of property works.
A boutique hotel, a resort, a restaurant and a convention centre are not the same business. Each solution shows what that business needs and the modules that answer it.
The product ecosystem
Nine families of modules, one platform
Every module reads from the same records. Start with what you need today and add the rest without changing system.
A.Property Management System
The front office, rooms and guest billing of the whole property in one place.
- Front Office and Reservations
- Room Rack, Tape Chart and Calendar
- Rates, Tariffs, Packages and Meal Plans
- Guest Billing, Folios and Night Audit
B.Distribution and Online Booking
Sell every room on every channel from one source of rates and availability.
- Channel Manager
- Booking Engine and Central Reservations
C.Point of Sale
Restaurants, bars, room service and banquets billed on one connected system.
- Restaurant, Bar and Room Service POS
- KOT, Kitchen Display and Table Management
- Billing, Promotions, Outlets and POS Reports
- Menu and Recipe Management
D.Finance and Accounting
The hotel’s books, fed by the operation and closed without re-keying.
- General Ledger and Vouchers
- Accounts Payable and Receivable
- Cash, Bank and Reconciliation
- Financial Statements
E.Inventory and Purchase Management
From the department’s request to the shelf, the receipt and the supplier’s bill.
- Item, Store and Supplier Masters
- Request, Order, Receipt and Supplier Invoice
- Stock Movements and Control
- Valuation, Consumption and Purchase Analysis
F.Sales and Marketing
A complete sales office: leads, accounts, contracts, targets and campaigns.
- Leads, Pipeline and Activities
- Accounts, Travel Agents and Contracts
- Targets, Forecasting and Performance
- Campaigns, Email Marketing and Segmentation
G.CRM and Guest Engagement
Know the guest, serve the guest, bring the guest back.
- Guest Profiles, Preferences and History
- Feedback, Complaints and Guest Communication
- Loyalty, Membership and Rewards
- Guest App and Guest Experience
H.Banquet and Events Management
From the first enquiry to the final event bill, on one event file.
- Venues, Calendar and Event Booking
- Packages, Menus and Amenities
- Stewards, Event Billing and Reports
I.Other Hospitality Modules
Laundry, workforce, multi-property control and the intelligence across them all.
- Laundry, Spa and Recreation
- Assets, HR, Payroll and Attendance
- Mobile, Multi-Property and Business Intelligence
Each capability on this site shows its status, so you can see what is ready today and what is coming next. See the whole platform
The integrated platform
Front office, point of sale, finance and the rest speak to each other
A charge, a booking or a purchase is entered where it happens and reaches every module that needs it.
Front Office
Reservations, rooms, folios
Sales and Marketing
Leads, accounts, targets
Guest CRM
Profiles and service
Channel Manager
Rates and availability
Point of Sale
Restaurants, bars, room service
Finance
Ledger, vouchers, statements
Banquet and Events
Halls, menus, event bills
Inventory and Purchase
Stores, orders, receipts
How the modules talk to each other
Front Office to Finance
The night audit posts each day’s revenue to the ledger as one balanced voucher.
Point of Sale to Front Office
A restaurant check charged to a room lands on the guest’s folio at once.
Inventory and Purchase to Finance
A supplier’s bill, matched to the order and receipt, posts to payables when it is approved.
Channel Manager to Front Office
Rates and availability go out; channel bookings come back into the reservation list.
Sales and Marketing to Front Office
A negotiated corporate rate, once approved, is loaded into rate setup for the desk to quote.
Banquet and Events to Point of Sale
Kitchen orders for an event land on the event folio and the event bill.
- No re-keying between departments
- One audit trail across modules
- One set of users and rights
Where the product stands today
Of 137 capabilities described on this site, 103 are available now, 21 are expanding and 13 are on the roadmap.
Each page shows the status of every capability, so you can plan with confidence.
Transform the Way You Manage Hospitality.
Tell us about your property and we will walk you through the modules that matter to you.