Module family G
CRM and Guest Engagement
Guest engagement starts with one record of who the guest is and what they have done with the property, and extends to how their requests, complaints and feedback are handled. Guest profiles, history and the experience tools are available today; loyalty and a guest app are on the roadmap.
CRM and Guest Engagement
Module pages
Each page below describes one area of this family in detail: 4 available, 4 expanding, 4 on the roadmap.
Guest Profiles, Preferences and History
A returning guest should never feel like a new one.
ExploreFeedback, Complaints and Guest Communication
Every request and complaint owned, tracked and closed.
ExploreLoyalty, Membership and Rewards
Give guests a reason to return. On the roadmap.
ExploreGuest App and Guest Experience
Requests, services and information at the guest’s fingertips.
ExploreCapability by capability
Everything in CRM and Guest Engagement
What the labels mean:Available built and working in the productExpanding the core is built and more is being addedOn the roadmap coming next
Guest Profiles, Preferences and History
- Guest CRMExpanding
- Guest ProfilesAvailable
- Guest PreferencesExpanding
- Guest HistoryAvailable
Feedback, Complaints and Guest Communication
- Guest FeedbackExpanding
- Complaint ManagementAvailable
- Guest CommunicationExpanding
Loyalty, Membership and Rewards
- Loyalty ManagementOn the roadmap
- Membership ManagementOn the roadmap
- Rewards and RedemptionOn the roadmap
Guest App and Guest Experience
- Guest AppOn the roadmap
- Guest Experience ManagementAvailable
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