CRM and Guest Engagement
Loyalty, Membership and Rewards
Give guests a reason to return. On the roadmap. A loyalty programme with membership tiers, points and rewards is on the CloudSon roadmap. The guest profile already holds a membership number, and the notes below describe what the module is designed to do.
Member · Michael Rivera
SilverPoints balance
7,450
Rewards
| Reward | Points |
|---|---|
| Free night, Deluxe | 8,000 |
| Spa credit $50 | 5,000 |
| Late check-out | 1,500 |
| Dinner for two | 6,000 |
The problem
What goes wrong without it
- Guests with no incentive to book direct.
- Points and memberships tracked in separate tools.
- Rewards redeemed without a record.
The result
What changes with CloudSon
- More direct and repeat bookings.
- One place for points, tiers and rewards.
- A record of every redemption.
Key features
What it does, in detail
What the labels mean:Available built and working in the productExpanding the core is built and more is being addedOn the roadmap coming next
- On the roadmap
Loyalty Management
Earn rules, points balances and tier movement for returning guests. On the roadmap.
- On the roadmap
Membership Management
Membership numbers, tiers and benefits for members. On the roadmap; a membership number field is already on the guest profile.
- On the roadmap
Rewards and Redemption
A catalogue of rewards and the redemption of points at the desk and the outlets. On the roadmap.
Workflow
How the work flows
The path a piece of work takes through this part of CloudSon.
- 1
Enrol
The guest joins at booking or at the desk.
- 2
Earn
Qualifying spend earns points.
- 3
Reward
Points are redeemed for stays and services.
- 4
Retain
Tiers recognise the best guests.
See Loyalty, Membership and Rewards in a personalised demo
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