CRM and Guest Engagement
Guest App and Guest Experience
Requests, services and information at the guest’s fingertips. The Guest Experience hub, with its overview, guest locator, bulk messages and action tracker, is available today. A guest-facing app is on the roadmap and is described here as the direction of the product.
Welcome, Emily
Suite 704 · Check-out Fri 14 Nov
Extra towels are on the way. Estimated 10 minutes.
The problem
What goes wrong without it
- Guests phoning the desk for every request.
- No simple way to see who is in the house and where.
- Service requests that vanish between departments.
The result
What changes with CloudSon
- Fewer calls to the desk.
- Requests visible and tracked.
- A better stay, recorded.
Key features
What it does, in detail
What the labels mean:Available built and working in the productExpanding the core is built and more is being addedOn the roadmap coming next
- On the roadmap
Guest App
A guest-facing app for requests, ordering and information. On the roadmap.
- Available
Guest Experience Management
The guest experience hub: an overview, a guest locator, bulk messages and an action tracker for staff.
Workflow
How the work flows
The path a piece of work takes through this part of CloudSon.
- 1
Welcome
The guest is greeted with their stay details.
- 2
Request
Requests are raised and routed to the department.
- 3
Track
Staff follow each request to completion.
- 4
Review
Feedback closes the loop.
See Guest App and Guest Experience in a personalised demo
Tell us about your property and we will show the screens that matter to you.