Property Management System
Front Office and Reservations
From the first enquiry to the keys in the guest’s hand. One reservation screen serves the desk, the call centre and the sales office. A booking carries its rate, meal plan, special requests and payment promise with it all the way through arrival, stay and departure.
In detail
See it working
Screens from CloudSon, shown with demonstration data.
Every reservation in one list
The Reservation List shows each booking with its status, dates, room type, room and guest, ready to filter, open and amend.
A booking taken on one screen
The New Reservation screen takes the dates, room type, rate, meal plan and guest together, so the desk is not moving between programs.
Groups handled as groups
Group Reservations block rooms, collect the rooming list and keep one master account for the whole party.
The problem
What goes wrong without it
- Bookings kept in separate sheets, so two people sell the same room.
- Group arrivals handled one guest at a time, with no single view of the block.
- Guest details retyped at every stay, and repeat guests treated as strangers.
The result
What changes with CloudSon
- One availability, so a room is never sold twice.
- A faster desk: fewer screens between the guest and the key.
- Returning guests recognised, with their preferences already known.
Key features
What it does, in detail
What the labels mean:Available built and working in the productExpanding the core is built and more is being addedOn the roadmap coming next
- Available
Front Office Management
The desk’s working screen: arrivals, departures, in-house guests, requests and alerts for the business date.
- Available
Reservation Management
Create, amend, confirm, hold, cancel and reinstate bookings, with a clear status for tentative, waitlist, confirmed, in-house, checked-out, cancelled and no-show.
- Available
Group Reservations
Block rooms for a group, share one rate and one master account, then assign names and rooms as the rooming list arrives.
- Available
Walk-In Management
Sell a room to a guest at the desk in one pass: availability, rate, identity capture and check-in together.
- Available
Check-In and Check-Out
Assign the room, take the registration, collect the deposit; at departure, settle the folio and release the room to housekeeping.
- Available
Guest Management
One guest record with identity details, contacts, nationality and documents, reused at every stay.
- Available
Guest History
Every previous stay, spend, preference and note at the desk the moment a returning guest is named.
Workflow
How the work flows
The path a piece of work takes through this part of CloudSon.
- 1
Enquire
Check availability and quote the right rate and meal plan.
- 2
Reserve
Hold or confirm the booking with its guarantee and requests.
- 3
Arrive
Register the guest, assign the room and collect the deposit.
- 4
Depart
Settle the folio, check out and hand the room to housekeeping.
Integrates with other CloudSon modules
Property Management System
Room Rack, Tape Chart and Calendar
See every room, every night, at a glance.
Property Management System
Guest Billing, Folios and Night Audit
Every charge on the right bill, and a day that closes cleanly.
CRM and Guest Engagement
Guest Profiles, Preferences and History
A returning guest should never feel like a new one.
See Front Office and Reservations in a personalised demo
Tell us about your property and we will show the screens that matter to you.