User Guides
Taking a reservation and checking a guest in
The short path from enquiry to the keys, on the front office screens.
· Front office
This is a short orientation. The complete guides sit inside CloudSon, next to each screen.
Reserve
- Open the Room Calendar (F7) or the Room Rack (F6) to see what is free.
- Open a new reservation, choose the dates and room type, and pick a rate and meal plan. Package choices show only those valid for the dates.
- Enter the guest and save. The booking takes its number and its status.
Check in
- Open the booking from the arrivals, assign a room and take the registration details and any deposit.
- For a guest without a booking, use Walk-in Check-In (Ctrl+W).
Check out
- Open the folio, review and split charges as needed, settle, and check out (F9). The room moves to housekeeping.
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