Knowledge Base
The seven reservation statuses
What tentative, waitlist, confirmed, in-house, checked-out, cancelled and no-show mean.
· Front office · Reservations
Every booking in CloudSon carries one of seven statuses.
- Tentative: held without a guarantee, usually until a date.
- Waitlist: wanted, but no room is available yet.
- Confirmed: a room is promised to the guest.
- In-house: the guest has checked in.
- Checked-out: the stay is finished and the folio settled.
- Cancelled: the guest or the hotel withdrew the booking.
- No-show: the guest did not arrive.
A cancelled or no-show booking can be reinstated only while its arrival date is today or later.
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