Solutions
Detail, discretion and control for the luxury hotel.
Luxury is judged in details: a preference remembered, a charge posted correctly, a request closed before it is asked twice. CloudSon keeps the guest profile, the folio and the service trail together so every team can act with the full picture, behind the scenes and with an audit trail.
Luxury Hotels
What this business needs, and how CloudSon answers it
Recognition
A single guest profile with stays, preferences and notes in front of every team before the guest speaks.
Accurate, discreet billing
Split folios, routing instructions and approvals by role, with a reason recorded for every adjustment.
Service that closes the loop
Requests and complaints owned by a department with a due time, tracked until they are closed.
Several outlets, one standard
Restaurants, bars and room service billed the same way and charged to the room.
The modules behind this solution
CRM and Guest Engagement
Guest Profiles, Preferences and History
A returning guest should never feel like a new one.
CRM and Guest Engagement
Feedback, Complaints and Guest Communication
Every request and complaint owned, tracked and closed.
Property Management System
Guest Billing, Folios and Night Audit
Every charge on the right bill, and a day that closes cleanly.
Point of Sale
Restaurant, Bar and Room Service POS
Every outlet, every order, one way of working.
What you gain
Outcomes to expect
- Guests recognised at every touchpoint
- Approvals and audit for every sensitive action
- Complaints closed, not forgotten
Every module page shows the status of each capability, so you can choose with confidence what suits your property today and what to plan for next.
See CloudSon for luxury hotels
Tell us about your property and we will walk you through the modules that matter to you.